‹ When someone dies
When someone dies

The first hours

Police, paramedics, the awful gentle questions.

When a death is sudden — an accident, a heart attack, a suicide, an overdose, an unexpected event — for many people, the first hours are noisy, surreal and full of strangers. Almost nothing about it may feel normal. None of that is your fault.

You did the right thing by calling 000

When death is sudden or unexpected, paramedics and police are called as a matter of routine. Their presence does not mean anyone is being investigated. It means the system is making sure everything is properly documented and that you and the people around you are safe.

Why the police are there

In Australia, any sudden, unexpected, violent or suspicious death is reported to the Coroner. Police are the Coroner's eyes and ears at the scene. They will ask questions — sometimes detailed ones — about who the person was, what happened, when you last saw them, what their health was like.

These questions can feel intrusive at the worst possible moment. They are not accusations. Many of the officers asking them are kind, doing a job that has to be done.

You can ask for support

  • Ask the police if a Family Liaison Officer can be assigned
  • Ask if a chaplain or social worker is available
  • Ask for the contact details of the local Coronial Counselling Service
  • Ask another adult to be with you for the questions
  • Ask for a glass of water, a chair, a few minutes

You don't have to be brave on your own.

Identification of the body

For deaths reported to the Coroner, formal identification is usually required. In many cases this is done by a family member viewing the body, often at the morgue, sometimes from a photograph. You can ask a friend or extended family member to do this on your behalf if you can't bear to.

You will not be forced to look. You can step out at any moment. Coronial Counselling Services can support families through this.

Things you do not have to do today

  • You do not have to make funeral decisions
  • You do not have to clear the home or the room
  • You do not have to ring everyone
  • You do not have to sort through their belongings
  • You do not have to read everything the police left with you

Most things can wait. Eat. Drink water. Sit down. If it helps, call one person who can sit with you.

See all 27 guides in When someone dies →

General information only — not a substitute for legal, medical, financial, or therapeutic advice. Read the full disclaimer.

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